Dealing With A Crisis
Murlidhar had just been hired as the new CEO of a large high tech corporation in New Delhi.
The CEO who was stepping down met with him privately and presented him with three envelopes number 1, 2 and 3.
“Open these if you run up against a problem you don’t think you can solve,” the departing CEO said.
Things went along pretty smoothly, but six months later,
sales took a downturn and Murlidhar was really catching a lot of heat.
About at his wit’s end, he remembered the envelopes.
He went to his drawer and took out the first envelope. The message read, “Blame your predecessor.”
Murlidhar called a press conference and tactfully laid the blame at the feet of the previous CEO.
Satisfied with his comments, the press and the Mumbai Stock Exchange responded positively, sales began to pick up and the problem was soon behind him.
About a year later, the company was again experiencing a slight dip in sales, combined with serious product problems.
Having learned from his previous experience, Murlidhar quickly opened the second envelope. The message read, “Reorganize.” This he did, and the company quickly rebounded.
After several consecutive profitable quarters, the company once again fell on difficult times.
Murlidhar went to his office, closed the door and opened the third envelope. The message said, “Prepare three envelopes.”
